Artificial intelligence (AI) is rapidly transforming the private sector. The state and local government and education (SLED) sector is no exception. AI has the potential to revolutionize the way state and local governments operate. The revolution can reach from delivering services to citizens to making better decisions. In this way, AI provides a much-needed boost for SLED.
AI Boosts SLED Productivity
AI-powered tools can automate many of the repetitive and time-consuming tasks that IT staff currently perform. For example, AI can be used to automate tasks such as server provisioning, network monitoring, and security patching. This can free up IT staff to focus on more strategic initiatives.
Additionally, AI can help state and local governments improve the efficiency of their IT operations. For example, AI can be used to optimize resource utilization, identify bottlenecks, and predict potential problems. This can help state and local governments reduce costs and improve performance.
AI can help state and local governments better satisfy the demands of their stakeholders. These include citizens, businesses, and other government agencies. For example, AI can be used to personalize citizen services, improve communication with stakeholders, and make better decisions about resource allocation.
That’s the “what” of AI in the SLED space. Let’s talk about the “how.”
- The City of Chattanooga, Tennessee uses AI-powered chatbots to answer questions from citizens about a variety of topics. These include parking, transportation, and city services. The chatbots are available 24/7 and can handle a wide range of questions, from the simple to the complex.
- The City of Philadelphia uses an AI-powered predictive maintenance tool to predict and prevent failures of its more than 3,000 traffic signals.
- The State of California employs fraud detection tools leveraging AI to detect and prevent fraud in its Medicaid program.
- The City of Pittsburgh, Pennsylvania uses AI to develop personalized recommendations for citizens on how to save energy and reduce their carbon footprint. Their AI-powered platform analyzes data on citizens’ energy consumption. It then provides tips on how to reduce energy use.
AI Boosts SLED Innovation
As AI technology continues to develop, we can expect to see even more innovative and impactful applications of AI in the state and local government space. Here’s one more promising use:
By using machine learning algorithms to identify data trends and patterns, AI automates the process of processing permit applications or scheduling appointments. This can free up government staff to focus on more complex tasks, such as providing customer service or developing new programs.
Overall, AI has the potential to transform the way state and local governments operate. By automating simple tasks, improving efficiency, and better satisfying the demands of their stakeholders, AI can help state and local governments deliver better services to citizens and businesses. This builds the confidence in government that it can deliver on its mission of services to the communities they serve. In this way, AI provides a boost for SLED productivity and stakeholder satisfaction.
If you are involved in SLED whether as a stakeholder or consumer, you need to start having these conversations. If you’re a SLED decision-maker, PKA is here. We can help you make sense of how AI can support your public mission to provide valuable services and infrastructure to your constituents. Contact us today to start the conversation. We’re always listening.